Dexters Recruitment
Customer Care Representative
job description
Location: Middleton, Manchester
Duration: 9 months
Pay Rate: £12.21 – £14.55 DOE
Flexible Hours: Monday – Thursday 8:30 – 5:00pm, 30min lunch, and Friday 8:30 – 1:30pm 37 hrs p/w
Part time hybrid working available after training
Oversee the customer interface process relating to our client’s business and business issues. Work closely with internal resources and customers to resolve issues.
DUTIES & RESPONSIBILITIES:
-Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
-Provide and coordinate outstanding customer service.
-Action and respond to all customer queries received via other internal depts. the company PFT web site, telephone or e-mail
-Utilise the company CRM system to raise cases and actions
-Bring about product / service problem resolution by clarifying the customer’s complaint, ascertaining the cause of the problem and expediting corrective actions
-Handle returns from customer (non-service related) and report back to customer through the appropriate channels
-Prepare report analysis of the previous day’s complaints received and deliver to the business
-Escalate issues to relevant department heads where necessary
-Work closely with Service department for any requirements, providing accurate and timely information.
-Participate in meetings with other business departments as required to ensure clarity of communication
-Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this.
-Ensure Quality team is aware of any problems or inaccuracies within company procedures
-Comply with all NOV Company and HSE policies and procedures
-In addition to the above carry out any other duties in accordance with the business needs
Privacy Statement
Dexters Recruitment Ltd collects and processes your personal data during recruitment in line with UK GDPR to assess your suitability for a role, based on legal obligations, contractual steps, and our legitimate interests. Data may come from you or third parties (e.g. referees) and may be shared internally or with trusted partners for recruitment purposes. We retain all applicant data for up to 36 months on our database for work finding purposes, unless you request us not to do so. You have rights over your data and can contact us or the ICO with questions or concerns. For more information see our privacy policy on our website.
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job overview
Name Company
Dexters Recruitment Ltd
Job Title
Customer Care Representative
Location
Middleton, Manchester
Salary
£12.21 - £14.55 DOE